FAQ

 

Where and how do you ship?

Currently we only ship to Canada using Canada Post. There are two options for shipping - tracked and untracked. If you choose tracked shipping you will be assigned a tracking number that will be emailed to you once your items have shipped. If you choose untracked shipping, you will receive a confirmation email once the package has been shipped. Once the untracked item has been shipped, we are no longer responsible for it. We are not responsible for replacing lost items unless the item has a tracking number. We offer flat per item shipping rates to make things a little easier. If you are not in Canada and want to place an order please email us at info@lateslipco.ca and we’ll hook you up!

Can I make changes to my order?

If you do need to make a change, please email us at info@lateslipco.ca and we will try our best to help. However, if your order has already been packed we cannot make any changes to it. 

How long until I get my order?

We ship on Mondays and Wednesdays, within one week of your order. Shipping time varies depending on customs but standard shipping takes approximately 7-10 business days after date of shipment to arrive Canada. For all holiday orders, make sure to send your order in by Dec 10 to make it in time for the big day.

Tell me about customs/duties and lost packages: 

Late Slip Co is not responsible for any duties or custom fees incurred upon delivery. Though this is very rare it can happen. We are not responsible for lost or stolen packages when standard shipping is used as it is not insured or tracked. 

What is your refund policy?

We offer exchanges on unwashed, unworn items with tags still on. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Please email us info@lateslipco.ca with your order number and what you wish you exchange. You will be responsible for all shipping costs. 

What are the care instructions for garments?

To look your best we recommend washing inside-out on a delicate cycle in cold water with a phosphate-free detergent. Tumble dry on low or hang to dry. 

What size should I get? 

We suggest sizing up if you’re in between sizes since AA product generally fits a size small. 

SIZING CHART

Become a stockist: 

Interested in carrying Late Slip Co in your store? Email us at info@lateslipco.ca to discuss what you have in mind. 

Any other questions?

Email us at info@lateslipco.ca or get at us on Instagram or Facebook.